Shipping policy

Thank you for shopping with us! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy below to understand how we handle the shipment of your orders.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment is confirmed.

Shipping Time:

  • Once your order is processed, it will be shipped out within 7 business days. Please note that this time frame may vary based on the availability of the products and any customization requested.

Shipping Methods:

  • We offer standard shipping for all orders using DHL, UPS, FedEx and others. The shipping method may vary depending on your location and will be determined at the time of checkout.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at the time of checkout before completing your purchase.

Shipping Confirmation:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. We had some troubles with this, but since 20/12 we’re establishing a more firm approach on this. Thanks for the patience.

Delivery Time:

  • Delivery times may vary depending on your location and the shipping method selected. Standard shipping usually takes between 5-10 business days after the order has been shipped.

International Shipping:

  • We currently offer shipping to select international destinations. International shipping times may vary, and additional customs fees or duties may apply. Please be aware of your country’s import regulations before placing an order. 

Order Tracking:

  • You can track your order by using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance: info@cafemundi.de

Shipping Delays:

  • While we strive to meet the specified shipping times, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding in such situations.

 

If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer support team at info@cafemundi.de

Return Policy

Our return policy allows for a span of 14 days after you’ve received your item to initiate a return.

For a return to be eligible, the item should be in the same condition as when you received it. Additionally, please ensure you retain the receipt or proof of purchase.

To commence a return process, kindly reach out to us via info@cafemundi.de.

Once your return is approved, you’ll be responsible for the cost of sending the items back to us. Please note that we cannot accept items sent back without a prior return request.

Feel free to get in touch with us at info@cafemundi.de if you have any queries regarding returns.

 

Damage and Concerns

As soon as your order arrives, please inspect it. If the item is defective, damaged, or incorrect, promptly contact us. This way, we can address the issue and rectify it.

Exclusions and Items Ineligible for Returns

Returns cannot be processed for items on sale or gift cards.

Exchanging Items

For a prompt resolution, consider returning the item you currently have. After the return is approved, you can proceed to make a separate purchase for the desired item.

Refunds

Upon receipt and inspection of your return, we will notify you about the status of your refund request. Should your refund be approved, it will be automatically processed through your original payment method. Keep in mind that the time it takes for your bank or credit card company to process and reflect the refund may vary.

Updated at 15/12/2023